Your Questions, Answered

  • Urea is a naturally occurring compound that helps attract and retain moisture in the skin. In heel balm formulations, urea works as both a powerful hydrator and a gentle exfoliant, helping to soften thickened skin, smooth rough patches, and improve the appearance of cracked heels. When used regularly, a heel balm with urea can restore softness while supporting healthy skin renewal.

  • Most professional heel balms are suitable for sensitive skin, but it’s always recommended to patch test first, particularly if you are prone to irritation.

  • When used as directed, Bondi Heels helps improve dryness and cracking, with many people noticing smoother, healthier-looking skin within 1–2 weeks.

  • Bondi Heels is a quick-dry and well-formulated heel balm that absorbs easily without leaving a heavy or greasy residue, allowing you to moisturise and go about your day comfortably.

  • Heels often crack more in summer due to a combination of heat, exposure, and dehydration.

    During warmer months:

    • Open-back shoes and sandals leave the heels exposed, allowing moisture to escape more easily.

    • Walking barefoot increases pressure on the heel pad, causing the skin to expand and split.

    • Heat and sun exposure dry out the skin, reducing its elasticity.

    • Air conditioning and swimming (especially in chlorinated pools or salt water) can further strip moisture from the skin.