Privacy policy

Bondi Heels (“we”, “us” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website https://bondiheels.com.au and related services (“Services”).

By using our website or providing your personal information, you confirm that you have read, understood and agree to this Privacy Policy. If you choose not to provide certain information, this may affect your ability to access some features, products or services.

If you have any questions, please contact us using the details at the end of this policy.

Collection of Personal Information

Personal Information

The type of personal information we collect depends on how you interact with us and may include:

• your name

• contact details such as email address, phone number and address

• demographic information such as postcode

• payment details (if you purchase products from us)

• preferences, feedback and opinions

• any other information you provide to us directly or via our website.

Non-Identifiable Information

When you visit our website, we may automatically collect non-identifiable information, including:

• IP address

• browser type

• pages visited on our website

• referring websites

• time and date of visits and usage statistics.

This information is used for analytical purposes only to help improve our website, products and services and is not linked to identifiable individuals.

How We Collect Your Information

We may collect personal information in several ways, including when you:

• browse or interact with our website

• place an order or make a purchase

• contact us via email, forms or customer support

• subscribe to updates or marketing communications

• engage with us on social media

• participate in promotions, competitions or surveys.

We may also receive information from trusted third parties such as payment providers, delivery partners or business partners, where permitted by law.

How We Use Your Information

We use your personal information for purposes including:

• processing orders, payments and deliveries

• creating transaction records, invoices and receipts

• communicating with you about orders, products, services and enquiries

• providing marketing, promotions and special offers (where permitted)

• improving our website, products and customer experience

• conducting research, analysis and business development

•complying with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose your personal information to third parties where necessary, including:

• delivery and logistics providers

• payment processors and service providers

• professional advisers and regulatory authorities

• courts, tribunals or law enforcement where required by law.

Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with this Privacy Policy and applicable privacy laws.

If our business is sold or restructured, personal information may be transferred to a new owner where permitted by law.

Accessing or Correcting Your Personal Information

You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will respond to requests within a reasonable time, subject to legal requirements.

Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us using the details below. We will investigate and respond as soon as possible.

You can also find more information about privacy rights on the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

Cookie Policy

We use cookies to improve your browsing experience and analyse website traffic. Cookies allow us to recognise your device, remember preferences and tailor content.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

We use the following types of cookies:

• Analytics cookies to understand website usage

• Preference cookies to remember user settings

• Advertising cookies to deliver relevant marketing content.

Contact Us

If you have any questions, feedback or complaints, please contact us at:

Email: hello@bondiheels.com.au