shipping and returns

Order Processing Time

  • Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays

SINGLE 100 ML Tube

Australia‍ ‍

  • Flat rate standard shipping $9.95/tube

  • delivery time 3 - 7 days*

  • FREE standard shipping on orders over $65

    • FREE standard shipping if order 3 tubes

International‍ ‍

  • Flat rate standard shipping $20/tube

  • delivery time 7 - 10 days* ‍

WHOLESALE PRODUCTS

BOX 10 × 100ml tubes (1.2Kgs)

Australia‍ ‍

  • Flat rate standard shipping $12

  • FREE standard Shipping orders > $300

  • delivery time 7 - 10 days*

International‍ ‍

  • Please enquire hello@bonndiheels.com.au as rates are subject to weight and destination

  • FREE shipping on orders over $400

PACK OF 4x PUMP BOTTLES (250ml ea)

Australia‍ ‍

  • Flat rate standard shipping $12

  • FREE standard Shipping orders > $300

  • delivery time 7 - 10 days*

International‍ ‍

  • Please enquire hello@bonndiheels.com.au as rates are subject to weight and destination

  • FREE shipping on orders over $400

    *Due to unforeseen delays within postal networks, this time frame may be extended.

Returns & Refunds

Your satisfaction is our priority! If you’re not happy with our product, here’s what you can expect.

Returns Eligibility

To be eligible for a return:

  • The item must be unused and in original condition/packaging.

  • You must contact us within 30 days of delivery.

How to Request a Return

  1. Email us at hello@bondiheels.com.au with your:

    • Order number

    • Reason for return

    • Photo (if relevant)

    We’ll respond within 1–2 business days with instructions.

Refunds

  • Once we receive and inspect your return, we will notify you of the refund approval.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable (unless the return is due to our error).

Return Shipping

  • You are responsible for return shipping costs unless the return is due to damage, defect, or our mistake.

  • We recommend using a trackable shipping service — we aren’t responsible for lost return packages.

Frequently Asked

Q: What if my item arrives damaged?
A: We’re sorry! Please send a photo of the damage to hello@bondiheels.comau within 3 days of delivery, and we’ll fix it.

Need Help?

If you have any questions about shipping or returns, contact us anytime at:
hello@bondiheels.com.au