terms & conditions

Last updated: 15th of December 2025.

These Terms & Conditions ("Terms") govern your use of the Bondi Heels website and any purchase of products from us. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Bondi Heels ("we", "us", "our") provides podiatrist-approved foot care products for sale online in Australia.

2. Use of Website

You agree to use this website for lawful purposes only. You must not:

  • Use the website in any way that breaches any applicable law or regulation

  • Interfere with the website’s security or functionality

  • Attempt to gain unauthorised access to any part of the website

We reserve the right to suspend or terminate access if these Terms are breached.

3. Product Information

We take reasonable care to ensure product descriptions, images, and information are accurate. However:

  • Images are for illustrative purposes only

  • Results may vary depending on individual use and condition

  • We do not guarantee that product descriptions are error-free

Bondi Heels products are cosmetic foot care products and are not intended to diagnose, treat, cure, or prevent medical conditions.

4. Medical Disclaimer

Our products are podiatrist-approved but are not a substitute for professional medical advice. If you have severe foot conditions, diabetes, circulatory problems, or concerns about using our products, please consult a qualified healthcare professional before use.

5. Orders & Acceptance

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel orders at our discretion

  • Once an order is placed, you will receive an order confirmation email

Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

6. Payments

We accept payment methods as displayed on our website. By providing payment details, you warrant that you are authorised to use the selected payment method.

7. Shipping & Delivery

Shipping times are estimates only and may vary due to factors beyond our control. We are not responsible for delays caused by postal services, couriers, or events outside our reasonable control.

Risk of loss passes to you upon delivery.

8. Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For change-of-mind returns, refunds are issued at our discretion and products must be unused, unopened, and returned within 3 days of purchase.

Please refer to our Returns Policy for full details.

9. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is owned by or licensed to Bondi Heels. You may not reproduce, distribute, or use any content without prior written permission.

10. User Content & Reviews

If you submit reviews or content:

  • You grant us a non-exclusive, royalty-free right to use, reproduce, and publish the content

  • You confirm the content is truthful and does not infringe third-party rights

We reserve the right to remove content at our discretion.

11. Limitation of Liability

To the extent permitted by law, Bondi Heels is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold Bondi Heels harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the website.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be effective once published on this page. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Australia.

16. Contact Us

For questions about these Terms, please contact us at:

Email: [Insert contact email] Website: Bondi Heels